Shipping Policy

Processing Time

All orders are processed within 1–2 working days (excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking details.

 

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Standard UK Delivery

• Delivery time: 2–4 working days

• Cost: Calculated at checkout

Express UK Delivery

• Delivery time: 1–2 working days

• Cost: Calculated at checkout

Free UK Delivery

• Available on orders over £120

Delivery times are estimates and may vary during busy periods.

 

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Shipping Carriers

We use trusted UK courier services such as Evri, DPD, and Royal Mail to ensure reliable delivery.

 

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Tracking Your Order

Once your order has been dispatched, you’ll receive a tracking link via email so you can follow your delivery every step of the way.

 

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Delivery Delays

While we aim to deliver all orders within the stated timeframes, delays can occasionally occur due to factors beyond our control (such as courier delays or adverse weather conditions). We appreciate your patience in such cases.

 

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Incorrect Address

Please ensure your shipping address is correct at checkout.

We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

 

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Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery at team@baalevogue.com with your order number and any relevant photos.

 

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Contact Us

If you have any questions about shipping or delivery, please contact us at:

📧 team@baalevogue.com